Emergency Assistance Policy

This policy explains the terms of the Emergency Assistance add-on, an optional service available alongside a SiamLynk membership. Please read it before you subscribe.

Effective date: from the day the SiamLynk brand launches
Company: Thai Legal Protection Co., Ltd.
Service brand: SiamLynk

1. An add-on, not a membership

Emergency Assistance is available only to customers who hold an active:

• Personal Membership, or
• Business Membership

Emergency Assistance is not a membership in its own right and cannot be used without an eligible active membership behind it.

2. Term and billing

Emergency Assistance is billed for the term the customer chooses when subscribing — 1 month, 6 months or 12 months — and is valid only within that term.

• Taken together with a membership, it is charged as one amount with that membership and ends on the same date.
• Bought separately afterwards, it has its own billing cycle and its own end date.
• It renews automatically for the chosen term until the customer cancels before the next renewal.

Assistance not used within a term does not carry forward to the next one, unless SiamLynk states otherwise.

3. Service scope

Emergency Assistance is intended to give customers initial help, guidance and coordination in situations that call for urgent support. Depending on the circumstances it may cover:

• Keeping the customer's emergency contacts and travel insurance details on file, encrypted;
• Initial emergency guidance;
• Communication and coordination support with the people or organisations involved;
• Connecting the customer with appropriate professionals or service providers;
• Assistance with contacting relevant authorities where appropriate;
• Guidance on available legal or emergency resources; and
• Coordination with SiamLynk's designated emergency support team.

The availability and scope of assistance may depend on the customer's circumstances, location, the nature of the emergency, and the availability of relevant third-party services.

4. Not a replacement for emergency services

SiamLynk's Emergency Assistance does not replace the police, fire services, ambulance services, hospitals, government emergency agencies or any other emergency service.

In an emergency involving life or safety, contact your local emergency service first (in Thailand: police 191, medical emergency 1669).

SiamLynk may provide further assistance or coordination where appropriate and within the scope of the service.

5. Cancellation

Customers may cancel Emergency Assistance through the cancellation process SiamLynk provides. Cancelling stops the service renewing for the next term; the customer keeps it until the end of the term already paid for.

Fees already paid for the current term are non-refundable, unless a refund is required by applicable law or specifically approved by SiamLynk.

If the main membership is cancelled, expires or is suspended, Emergency Assistance ends with it and cannot be used again until an active membership is in place.

6. No refund for unused assistance

Emergency Assistance is a subscription service. No refund or credit will normally be given because:

• The customer did not use the service during the term;
• The customer did not call for emergency assistance;
• The customer subscribed but never needed help;
• The customer cancelled after the payment had been taken; or
• The customer did not use all the assistance available during the term.

More detail is in the Refund Policy.

7. Service limitations

SiamLynk will make reasonable efforts to provide Emergency Assistance. However, SiamLynk cannot guarantee the outcome of any emergency, nor the actions of third-party people, organisations, authorities, hospitals, transport providers or other service providers.

SiamLynk is not responsible for delays, service interruptions or outcomes caused by circumstances outside its reasonable control.

8. Customer acceptance

By subscribing to Emergency Assistance — whether alongside a membership or separately afterwards — the customer confirms that they have read, understood and accepted the applicable service terms, pricing, cancellation terms and no-refund policy.

The customer acknowledges that Emergency Assistance is an optional add-on that requires an active, eligible membership.

SiamLynk reserves the right to update its pricing, service scope, eligibility requirements and policies from time to time, subject to applicable law.

9. Contact

Thai Legal Protection Co., Ltd. — SiamLynk
Customer support: info@siamlynk.com